BAR 97-OBD II CODES-W/WIDE

classic Classic list List threaded Threaded
7 messages Options
Reply | Threaded
Open this post in threaded view
|

BAR 97-OBD II CODES-W/WIDE

XXAMM1
Has anyone with a W/Wide bar 97 notice a difference with the OBDII code failures on the VIR report?
We noticed that after the EVAP update that when there are OBDII codes when it prints,the code description is no longer printed.Also the location of the code number is no longer under the "ASM EMISSION TEST RESULT",it is now under the sentence "OVERALL TEST RESULTS".Called W/WIDE and they claim it is new directive from BAR,called BAR and was told this is news to them,but will look into it.
 Any feed back is appreciated.
   It just makes it harder to explain a failure with only a code number and no description.
Reply | Threaded
Open this post in threaded view
|

Re: BAR 97-OBD II CODES-W/WIDE

smog frogposter
XXAMM1 wrote
 It just makes it harder to explain a failure with only a code number and no description.
That is the whole point, with the new software update that was installed with the EVAP integration you will not have to worry about a customer arguing with you over the diagnostic fees because the code's description has the name "Catalyst" or whatever input sensor that caused the malfunction. You cannot explain the cause of the problem without a proper diagnosis, verifying the symptoms and troubleshooting to arrive at an approach for the initial repairs. Though that won't stop the customer from going to Autozone, getting a free "fix it finder" and being sold a Catalytic converter, had that happen once and hilarity ensued thereafter.
Reply | Threaded
Open this post in threaded view
|

Re: BAR 97-OBD II CODES-W/WIDE

XXAMM1
I think you misunderstood.There is only a code number nothing else.When it previously gave a failure with
 a description,like EVAP,or CATALYST,or a sensor it makes it easier to describe the failure.
Our approach is as follows-Your vehicle failed for OBD II fault code PO446,The customer says what does that  mean?At least with a description you could tell them it is in the evap canister vent system.It helps to inform the customer,not for a means of diagnostic,or sale of service.
Most customers are annoyed at having a smog check done in the first place,when they fail it only elevates
their anger,anything that helps calm things down makes giving a failure report less stressful.
Reply | Threaded
Open this post in threaded view
|

Re: BAR 97-OBD II CODES-W/WIDE

smog frogposter
XXAMM1 wrote
I think you misunderstood.There is only a code number nothing else.When it previously gave a failure with
 a description,like EVAP,or CATALYST,or a sensor it makes it easier to describe the failure.
Our approach is as follows-Your vehicle failed for OBD II fault code PO446,The customer says what does that  mean?At least with a description you could tell them it is in the evap canister vent system.It helps to inform the customer,not for a means of diagnostic,or sale of service.
Most customers are annoyed at having a smog check done in the first place,when they fail it only elevates
their anger,anything that helps calm things down makes giving a failure report less stressful.
From the customer's perception you are telling them exactly what is wrong with their vehicle if you try and describe a failure, say for the sake of argument that the code reveals a name that is in relationship to an emissions control device - you in good faith inform the customer "This code is related to x" the Customer will then start to ask you more follow up questions until they hear what they want to hear, go and either try to fix it themselves or find a street mechanic and come back with the same problem only this time they will blame you and you will end up with a headache and end up being married to the vehicle. You open yourself up for unnecessary problems especially if the Customer goes and complains to the BAR over hearsay matters because you tried to help them by naming specific components or a system. Customers are overgrown children that will throw temper tantrums, you as the technician need to be professional and inform them to either have it diagnosed and repaired or have a nice day.
Reply | Threaded
Open this post in threaded view
|

Re: BAR 97-OBD II CODES-W/WIDE

No One
This is why you tell the customer that you are only giving an opinion and recommend the car get taken in for a proper diagnosis.
Reply | Threaded
Open this post in threaded view
|

Re: BAR 97-OBD II CODES-W/WIDE

XXAMM1
In reply to this post by smog frogposter
Getting back to the main point, Has any one else notice the change on  W/WIDE BAR 97 reports,
when it prints out OBDII failures?
Reply | Threaded
Open this post in threaded view
|

Re: BAR 97-OBD II CODES-W/WIDE

Kevin
In reply to this post by XXAMM1
Not noticed any changes 

On Tue, Mar 3, 2020, 10:31 AM XXAMM1 [via Stop The Star Program] <[hidden email]> wrote:
Has anyone with a W/Wide bar 97 notice a difference with the OBDII code failures on the VIR report?
We noticed that after the EVAP update that when there are OBDII codes when it prints,the code description is no longer printed.Also the location of the code number is no longer under the "ASM EMISSION TEST RESULT",it is now under the sentence "OVERALL TEST RESULTS".Called W/WIDE and they claim it is new directive from BAR,called BAR and was told this is news to them,but will look into it.
 Any feed back is appreciated.
   It just makes it harder to explain a failure with only a code number and no description.


If you reply to this email, your message will be added to the discussion below:
http://stop-the-star-program.3084.x6.nabble.com/BAR-97-OBD-II-CODES-W-WIDE-tp5079530.html
To unsubscribe from Stop The Star Program, click here.
NAML
EO/EI/BA certifications ASE Master Certified Chrysler Master Certified Ford Certified Wyotech Graduate Sequoia Institute Graduate 20+ year experience