The same customers complain about price no matter what you're charging. $55+ OIS out the door here. Older, bigger cost more $55 to $120+ for motorhomes/box trucks etc. Exotics, upper end, they're too expensive to risk a scratch for $60 bucks.
I had a call for prices today and I could hear a dyno calibrating in the background.
I had a PR pull a Sherlock Holmes on me over the phone a number of years ago. I had called in for a quick question that I can't remember but that I probably already knew the answer to, and he responded with a quick question of his own:
PR: "Hey, if you're the only tech there, then who the hell is running the smog in the background?"
Me: "Hey, you're quite the detective, aren't you? Am I the only shop around here who calibrates on Thursday mornings?"