WW installed the 3rd NOX sensor in 14 months. Called at 8 and they were here by 2. Upgraded from Dial up to Ethernet. I have the old bench so my reboots are not affected. BEWARE, if the system detects no internet connection "ISP down" then it reverts to a dial up connection which is no longer hard wired.
I am not sure that are situations are the same. About a year ago my WW 5000 Platinum took a dump and I was looking at $5000 for a rebuilt bench vs $15K > for a new WW 5000 with a 5 year warranty. My new WW running Windows 7 came with a modem and the previous bench that neither WW or ESP use any more. They both went to a different manufacture. Under warranty there is no cost for the upgrade to Ethernet.
real quick can you check your date of manufacture i tryed to get a response from ww with no luck. they gave me some guys number at ww that kept going to voice mail left him a message and he never called back