OK, editing this post because this is what works for me:
When stuck on the "Identifying" screen:
1: Close the software.
2. Right-click the Windows taskbar and open Task Manager.
3. Look for "California BAR-OIS Client" in the Processes tab.
4. Right-click it and choose "End Task".
5. Re-open the software.
Rebooting your PC will just waste you more time. It keeps getting stuck after a few smogs, anyway.
If you guys run a diagnostic test, you can see the speed of your internet is much faster than the BAR-OIS server. BAR-OIS Server is at 1 M and takes 8 seconds to communicate, whereas your internet takes only 1 second to communicate. This is definitely a BAR-OIS server issue. And it's very intermittent.